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Receive money

Receive money in Ecuador

Easily pick up your money transfer at one of our 2,100 agent locations around the country.

Find a location

How do I receive money in Ecuador?

To pick up your transfer in cash, you simply need to go to a nearby agent location and provide your transfer details at the counter.

Go to a location

Find a Western Union® agent location near you using our agent locator

Provide transfer details

Specify transfer details (sender’s name, country, amount sent, MTCN) and show the agent your government-issued photo ID

Get your money

The money, together with your receipt, will be available right after your details have been confirmed

Get started with Western Union

We can help with

Know where your money is at all times with our handy transfer tracking service. All you need to do is enter your Money Transfer Control Number (MTCN) and you’re set!

Track your transfer

Frequently asked questions (FAQs)


What documents can I use to pick up money in Ecuador?

If you are an Ecuadorian resident you’ll need to present a government- issued ID, if you are a non-resident then a valid passport is required. Acceptable IDs are subject to the banking laws and regulations of Ecuador.

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge.

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. You will need it to pick up the transfer, so make sure the sender shares it with you after they’ve sent the money. You can also use the MTCN to track a transfer.

Need some help?

Visit our FAQ section or contact us through our customer helpline.

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