How to send money
Track transfer
Find locations
Estimate price
EN
English
Spanish
How to send money
Track transfer
Find locations
Estimate price
Help
Contact Us
How to send money
Track transfer
Find locations
Estimate price
EN
English
Spanish
How to send money
Track transfer
Find locations
Estimate price
Help
Contact Us
Frequently Asked Questions
Send money in person
Who uses Western Union
®
money transfer services?
Who are Western Union
®
agents?
How can I find a Western Union
®
agent location in Ecuador?
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Receive money
What documents can I use to pick up money in Ecuador?
How do I know if my money transfer has been received?
How do I pick up a money transfer?
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Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?
Someone claiming to be from Western Union e-mailed me. What should I do?
What is a Test Question? When is it used?
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Western Union® agent locations
What are Western Union
®
agent locations?
How can I find a nearby Western Union
®
agent location?
How do I send money from a Western Union
®
agent location?
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My WU℠® FAQ
How can I register to My WU loyalty program?
What are the benefits of My WU loyalty program?
How to get My WU points?
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Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
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Registration and profile settings
What do I do if I want to change or update my password and phone number?
How do I register online on wu.com in Ecuador?
How can I cancel my Western Union® online profile?
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Send money online
How can I cancel a money transfer after it was sent?
How do I complete my first money transfer online in Ecuador?
How do I know if my online transfer has been successfully completed?
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Identification process
Does Western Union need to confirm my identity?
What are the dedicated locations for physical identification verification in Ecuador?
What documents do I need to present to send money?
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