Frequently Asked Questions

Send money in person
Who uses Western Union® money transfer services? Who are Western Union® agents? How can I find a Western Union® agent location in Ecuador? View all questions →
Receive money
What documents can I use to pick up money in Ecuador? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Western Union® agent locations
What are Western Union® agent locations? How can I find a nearby Western Union® agent location? How do I send money from a Western Union® agent location? View all questions →
My WU℠® FAQ
How can I register to My WU loyalty program? What are the benefits of My WU loyalty program? How to get My WU points? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
What do I do if I want to change or update my password and phone number? How do I register online on wu.com in Ecuador? How can I cancel my Western Union® online profile? View all questions →
Send money online
How can I cancel a money transfer after it was sent? How do I complete my first money transfer online in Ecuador? How do I know if my online transfer has been successfully completed? View all questions →
Identification process
Does Western Union need to confirm my identity? What are the dedicated locations for physical identification verification in Ecuador? What documents do I need to present to send money? View all questions →