Frequently Asked Questions

Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Ecuador is easy, go to our agent locator tool.

Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you want to send and the country you are sending to and your government-issued ID; then just give the agent the total amount including the applicable fees.

You’ll need to present official government-issued ID – a passport and National ID card. Note: only non-Ecuadorian residents are allowed to use their passport.  Ecuadorian citizens must use their National Id card (government id).

Acceptable IDs are subject to the banking laws and regulations of Ecuador.

You can send up to 7,500 USD per day and up to 15,000 USD within 90 rolling days. For transfers over 3,000 USD per calendar month additional information will be collected.

If you wish to send more, please visit an agent location.

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator.

Finding an agent location in Ecuador is easy, go to our agent locator tool.

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.