Frequently Asked Questions

You can change your password on the “Profile overview” page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one phone number. After you verify your email, it cannot be changed online. Changes would only be possible at nearest verification location.

Registration is required for most of our services. After you open wu.com you’ll need to follow these steps:

• Enter your email.
• You will receive a one-time verification link to your email.
• Continue with your online registration form by entering your name, last name, middle name (if applicable), your address, phone number, city, country, your ID credentials (type, number, issuer, expiration date, issue date), date and country of birth, nationality, gender and occupation. When an expired ID is detected, you will be required to provide a new one.
• Accept the terms and conditions of our service.
• Once you have successfully registered online, you will be asked to visit the nearest verification location.
• After your profile is verified, you will be able to send money online.

Please contact Westernunion.com customer care toll free number at WhatsApp Customer service: 099 751 5902 or send an email to contacto@transferunion.com.

Registration is free of charge.

If your profile hasn’t been verified, you can change or update your Western Union profile information from the “Profile overview” tab after you log in to wu.com.

After your profile has been verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Westernunion.com customer care toll free number at WhatsApp Customer service: 099 751 5902 or send an email to contacto@transferunion.com.

Your User ID is your email and password.

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Westernunion.com customer care toll free number at WhatsApp Customer service: 099 751 5902 or send an email to contacto@transferunion.com.

Anyone who meets the following conditions, can use our online money transfer service.

• Must have a valid government-issued photo ID.
• Must be at least 18 years old.
• Must accept the terms and conditions for using our services.
• Must have a bank account created in Ecuador with online access.
• Must have a valid phone number and email.

Registration with a valid ID and email is possible only once.