Frequently Asked Questions

If you are an Ecuador resident you’ll need to present a government-issued ID or a civil ID, if you are a non-resident a valid passport is required.

Acceptable IDs are subject to the banking laws and regulations of Ecuador.

You can check the status of your transfer online by clicking track a transfer at wu.com. Then type in the sender’s name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• Your sender’s full name
• The country where the money was sent from.
• The approximate amount that was sent.
• The tracking number – (MTCN – Money Transfer Control Number)
• Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location.

Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender. Receiving money is free of charge.