How to Provide Your Identification

If you want to send more than 999 EUR within 5 day period, we will need to verify your identity. Here is how it works:

Step 1: Choose Start verification in your profile overview. You can also choose I want to send money regularly on the review page of your money transfer to start the process.You will receive a letter from us. 

Step 2: Follow the directions in the letter and fill out the confirmation form.

Step 3: Copy or scan both sides of your photo ID. Make sure your picture, signature, birthdate, and expiry date are visible. Passports, national IDs, and residence permits are all acceptable.

Step 4: Sign and date the confirmation form. Your signature must match the one on your photo ID.

Step 5: Send all documents to Western Union.

By mail:

Western Union

Schubertring 11

1010 Vienna

Austria       

By email:

Save your scans as PDFs or JPGs and send an email with the attachments to id@westernunion.com.

Step 6: Log in to your profile to check your status. Verification may take several days. When it is complete, we will email you.

*Please send us a COPY of your identification, not the original. Keep the original in a safe place.