Frequently Asked Questions

Send Money
What are Western Union® Agent locations? How do I find a Western Union Agent location? How do I send money from an Agent location? View all questions →
Fraud
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Tracking the status of a money transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Consumer Protection
Can the Test Question feature secure my funds or delay payment of a transfer? Does Western Union offer an escrow service or any kind of buyer protection? Can I use Western Union to pay for online auctions? View all questions →
Receive money
What do I need to bring to pick up money at an Agent location? How do I pick up a money transfer? How can I find out if a money transfer is ready for me to pick up? View all questions →
Help with transfers
How can I find out if money is available for me to pick up? Why is my money transfer status “On Hold”? How can I find out the status of my money transfer? View all questions →