Frequently Asked Questions

Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.

You can easily find a nearby Agent location using our online tool.

You will find it quick and easy to send money from one of our Agent locations: Fill out the required form and show the Agent clerk your identification card. Give the Agent clerk your payment in cash and sign the receipt.

Find out more about sending money from an Agent location.

You will need a current government-issued photo ID.

You can usually send any amount you wish. However, for certain dollar amounts and transfers, you may have to provide additional information or documentation.

Find out more about sending money from an Agent location.

You can transfer money anytime at Agent locations during their business hours.

Find a nearby Agent location.

After you have sent your money transfer, follow these easy steps: Click on Tracking at the top of any site page. Type in the Sender’s name and the Money Transfer Control Number (MTCN) from the transaction.

Check your transfer status now.

No. Western Union does not offer escrow or buyer protection. To help protect yourself from fraud, never send money to someone you don’t know. If you suspect you may have been the victim of fraud using Western Union, contact us immediately.

Learn more about fraud awareness.

• Complete the To Receive Money form.
• Give the form to the Agent clerk with your government-issued photo ID and the Money Transfer Control Number (MTCN).
• Review and sign the receipt.
• The Agent clerk will give you the money and a copy of the receipt.

Find out more about receiving money at an Agent location.

• A current government-issued ID.
• The Money Transfer Control Number (MTCN).

Visit any site page and select Tracking from the top of the home page. You’ll need the name of the person who sent you the money and the Money Transfer Control Number (MTCN).

Generally, we pay your money transfer with cash but in some cases, payment may be made in the form of a money transfer check or pay out card.

You will find it quick and easy to send money from one of our agent locations: Fill out the required form and show the Agent clerk your identification card. Give the Agent clerk your payment in cash and sign the receipt.

Find out more about sending money from an agent location.