Frequently Asked Questions

Receive money

What do I need to bring to pick up money at an Agent location?

  • A current government-issued ID.
  • The Money Transfer Control Number (MTCN).

    • How do I pick up a money transfer?

  • Complete the To Receive Money form.
  • Give the form to the Agent clerk with your government-issued photo ID and the Money Transfer Control Number (MTCN).
  • Review and sign the receipt.
  • The Agent clerk will give you the money and a copy of the receipt.

    • Find out more about receiving money at an Agent location.

    How can I find out if a money transfer is ready for me to pick up?

    Visit any site page and select Tracking from the top of the home page. You’ll need the name of the person who sent you the money and the Money Transfer Control Number (MTCN).