Frequently Asked Questions

Send money online

 

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

How do I pay?

How much can I send online?

Will my credit card charge a fee for sending money with Western Union?

What is Verified by Visa® and MasterCard SecureCode®?

How do I know if my online transfer's been approved?

 

Can I change the name on a money transfer?

You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up. This can’t be done on a money order, bill payment, or prepaid money transfer.

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How do I send money online?

You can send money online to a Western Union location for cash pickup, directly to your receiver's bank account, or to your receiver's mobile phone. After you've chosen your destination country, you'll see the types of services available.

Learn more about how to send money online.

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How long does it take to send money online?

Here are a few ways you can send money online using Western Union:

  • Money in minutes:

If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

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How do I pay?

You can always pay with a Visa® or Mastercard® credit card.

Payment options offered for your country: 

  • Visa and MasterCard

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How much can I send online?

If you send online only occasionally, you can send up to 1.000 EUR within a 12-month period before we ask you to confirm your identity.

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.

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Will my credit card charge a fee for sending money with Western Union?

Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.

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What is Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords or identity information and are available for most cards from participating financial institutions.

Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A window will automatically appear, and your card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.

If you haven't activated Verified by Visa® or MasterCard SecureCode,® your card can still be used on our site.

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How do I know if my online transfer's been approved?

Your online receipt will show whether your transfer was approved. If we need more information before we can complete it, you'll be asked to call us. When the transfer's complete, you'll get an email with your tracking number (MTCN).

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