Frequently Asked Questions

Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.

Use this link to find an agent location near you.

You’ll need to provide a valid government-issued identification document, transfer details, and pay the agent the amount you want to send, plus fees, in cash.

Western Union agent locations offer the ability to send and receive money around the world using cash.

You can usually send up to 7,500 USD equivalent PHP to S.W.B (South West Border States¹), USA and up to 15,000 USD equivalent PHP to all other countries. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:

• Passport.
• Govt Office/ GOCC ID
• Driver’s License.
• Professional Regulation Commission (PRC) ID
• National Bureau of Investigation (NBI) Clearance.
• Postal ID
• Voter’s ID
• Government Service Insurance System (GSIS) E Card.
• Employment ID.
• Overseas Workers Welfare Association (OWWA) ID
• Overseas Filipino Workers (OFW) ID
• Seaman’s Book.
• Social Security System (SSS) ID
• Student ID (for students 16 – 21 years old).
• Integrated Bar (IBP) ID
• Senior Citizen Card.
• Unified Multi-Purpose ID (UMID)
• Police Clearance Certificate.
• Alien Certificate of Registration.
• Disabled Person Cert/ID NCWDP
• DSWD Certificate.
• Tax Payers ID (TIN ID)
• Barangay Certification

For non-residents:

• Passport.