You can find the answers to many of your questions below. But if you’re still missing something, please call our Customer Care at 02-8888-1200 (within Metro Manila), 1-800-1-888-1200 (toll-free via PLDT Lines), 1-800-9-888-1200 (toll-free via Globe Lines) or +632-8888-1200 (overseas calls). Our Customer Care can assist you in handling and resolving your questions or complaints about our digital services in the Philippines.
To reach Customer Care, please use Contact us page.
The Bangko Sentral ng Pilipinas (“BSP”) may also assist you with your specific questions or issues. BSP can be contacted by telephone at (02) 8708-7701 (local no. 2584) or (02) 8708-7087, by email consumeraffairs@bsp.gov.ph or by facsimile (02) 8708-7088.
Western Union services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.
They are our representatives in the different countries you need to send or receive money. They may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
Finding an agent location in the Philippines is easy, go to our agent locator tool.
Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and your government-issued ID; then just give the agent the total amount including the applicable fees.
You can also check the list of countries where you can transfer money directly to a bank account.
You’ll need to present any one of the following identity proofs:
If you’re a non-resident, you’ll just need to present your passport to send money.
Note: Acceptable identity proofs are subject to the Banking laws and regulations of the Philippines.
You can send:
If you wish to send more, please visit an agent location. You will have to fill out a Large Principal Money Transfer (LPMT) form and transfer will be subject to approval.
Money transfers will be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.
Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.
You can check your transfer status online All you need is the sender’s or the receiver’s name and the tracking number (MTCN – Money Transfer Control Number) on the sender’s receipt
Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.
Find a nearby Western Union agent location with our agent locator tool.
You can pick up the money at any Western Union agent location. You’ll need to provide the following information:
For more information, please visit your nearest Western Union agent location.
You can go to track a transfer. at wu.com. Then type in the sender’s name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer.
You can also call our Western Union Customer Care
You’ll need to present any one of the following identity proofs:
If you’re a non-resident, you’ll just need to present your passport to receive money.
Note: Acceptable identity proofs are subject to the Banking laws and regulations of the Philippines.
Money transfers will be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.
All fees are paid by the sender. The receiver pays no transfer fees.
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.
Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a phishing attempt to acquire sensitive information from you. Instead, immediately please contact Western Union Customer Service Center. Western Union will never send you emails to ask for your user ID, password, or credit card details.
In some countries, senders are asked to provide a Test Question and its answer when they initiate the transfer. In cases where a Test Question was provided by the sender, the receiver may be required to give the answer when picking up the funds. The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in the Philippines.
The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in the Philippines.
You should immediately visit our agent location for assistance with a transfer that you believe was sent for fraud, or you could call our fraud hotline number on 1-800-448-1492. You should also file a report with your local law enforcement. You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or email solicitation.
You can start a money transfer online by creating a profile on Westernunion.com. Once you have successfully registered and started a transfer online, you will be asked to visit a participating agent location to pay for your transfer and verify your identity and phone number in person. To do so, you will need to present a valid government-issued photo ID. Make sure you bring the same ID that you have used in your profile.
After presenting a valid government-issued ID at the nearest participating agent location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.
You’ll need to present any official government-issued ID, such as:
For non-residents, the documents needed are:
If you started the registration process online at wu.com, please remember to carry the same government-issued ID that you used at the time of registration.
Acceptable IDs are subject to the Banking laws and regulations of the Philippines.
You can find all locations for physical verification here.
Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.
Use this link to find an agent location near you.
You’ll need to provide a valid government-issued identification document, transfer details, and pay the agent the amount you want to send, plus fees, in cash.
Western Union agent locations offer the ability to send and receive money around the world using cash.
You can usually send up to 7,500 USD equivalent PHP to S.W.B (South West Border States1), USA and up to 15,000 USD equivalent PHP to all other countries. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:
For non-residents:
1 South West Border States comprises of the below –
– California
– New Mexico
– Texas
No LPMTs to the SWB state of Arizona are allowed since the maximum payout in this state is 450 USD only. No LPMTs are allowed to Mexico based on payout amount controls too.
2 Due to local restrictions in some countries, the exchange rate can be fixed only when the money is collected.