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Marketing Functionality
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Performance Functionality
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Transaction Functionality
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Accepting these cookies is a condition of use of the website. - Cookies used to provide services or to remember settings to improve your visit. For example; remembering the country and language you have selected when you visit Western Union's web pages and are not used for marketing purposes.
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Frequently Asked Questions
You can find the answers to many of your questions below. But if you’re still missing something, please call our Customer Care at 02-8888-1200 (within Metro Manila), 1-800-1-888-1200 (toll-free via PLDT Lines), 1-800-9-888-1200 (toll-free via Globe Lines) or +632-8888-1200 (overseas calls). Our Customer Care can assist you in handling and resolving your questions or complaints about our digital services in the Philippines.
To reach Customer Care via email, please use Contact us page.
For profile-related enquiries, send an email to Philippines.customer@westernunion.com.
The Bangko Sentral ng Pilipinas (“BSP”) may also assist you with your specific questions or issues. BSP can be contacted by telephone at (02) 8708-7701 (local no. 2584) or (02) 8708-7087, by email consumeraffairs@bsp.gov.ph or by facsimile (02) 8708-7088.