Frequently Asked Questions

Send money
How can I send money with Western Union? How can I pay for my money transfer? How much money can I send online from Philippines? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in the Philippines? View all questions →
Receive money
How do I pick up a money transfer? How do I know if my money transfer has been received? What documents can I use to pick up money in the Philippines? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Western Union® agent locations
What are Western Union® agent locations? How can I find a nearby Western Union® agent location? How do I send money from a Western Union® agent location? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Identity verification
How long will it take to verify my identity? What documents do I need to present to send money? Does Western Union need to confirm my identity? View all questions →
Registration and profile settings
How do I change my password? How do I delete my profile? How do I register with Western Union? View all questions →
Help with transfers
When I send a money transfer, will my receiver get a notification? Will I be notified if my transfer is delayed? If I sent money to a bank account, how can I check my transfer status? View all questions →
Western Union Rewards
What is Western Union Rewards? How do I earn points with Western Union Rewards? What can I get with my points? View all questions →