Frequently Asked Questions

Western Union services are for anyone who can send or receive money in a quick and convenient way. From travelers and people supporting friends or family to people in businesses who need to make faster international transfers.

They are our representatives in the different countries you need to send or receive money. They may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in the Philippines is easy, find locations.

When you visit our agent location, you will be asked to provide information about your money transfer, such as  your receiver’s full name, transfer amount, destination country and your government-issued ID. After that you need to pay the agent the total amount including the applicable sender fees.

You can also check the list of countries where you can transfer money directly to a bank account.

You’ll need to present any one (1) of the following identity proofs:

• Passport
• Govt Office/ GOCC ID
• Driver’s License
• Professional Regulation Commission (PRC) ID
• National Bureau of Investigation (NBI) Clearance
• Postal ID
• Voter’s ID
• Government Service Insurance System (GSIS) E Card
• Employment ID
• Overseas Workers Welfare Association (OWWA) ID
• Overseas Filipino Workers (OFW) ID
• Seaman’s Book
• Social Security System (SSS) ID
• Student ID (for students 16 – 21 years old)
• Integrated Bar (IBP) ID
• Senior Citizen Card
• Unified Multi-Purpose ID (UMID)
• Police Clearance Certificate
• Alien Certificate of Registration
• Disabled Person Cert/ID NCWDP
• DSWD Certificate
• Tax Payers ID (TIN ID)
• Barangay Certification

For non-residents:

• Passport

If you’re a non-resident in the Philippines, you’ll just need to present your passport to send money.

Note: Acceptable identity proofs are subject to the Banking laws and regulations of the Philippines.

You can send:

• Up to 7,500 USD equivalent PHP for a transfer to S.W.B (South West Border States¹), USA
• Up to 15,000 USD equivalent PHP for a transfer to all other countries

If you wish to send more, please visit an agent location. You will have to fill out a Large Principal Money Transfer (LPMT) form and transfer will be subject to approval.

Money transfers will be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

You can check your transfer status online All you need is the sender’s or the receiver’s name and the tracking number (MTCN – Money Transfer Control Number) on the sender’s receipt

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

⁴ We might ask your receiver to provide additional details for identity verification.

You can check your transfer status online . All you need is the name of the sender or the receiver and the tracking number (MTCN) on the transfer receipt.

Each agent location determines its own business hours. Some have extended hours and are open during weekends.

Find a nearby Western Union agent location.