Frequently Asked Questions

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• The sender’s full name.
• The country where the money was sent from.
• The approximate amount that was sent.
• The tracking number MTCN ( Money Transfer Control Number).
• Acceptable ID documents are also required.

For more information, please visit your nearest Western Union agent location.

You can go to track a transfer. at wu.com. Then type in the sender’s name and the MTCN (Money Transfer Control Number). You’ll get an update on the latest status of your money transfer.

You can also call our Western Union Customer Care

• Your Passport
• Your Driver’s license
• Your Philsys ID/National ID
• Your Professional Regulation Commission (PRC) ID
• Your Government Office/ GOCC ID
• Your National Bureau of Investigation (NBI) Clearance.
• Your Postal ID
• Your Voter’s ID
• Your Service Insurance System (GSIS) E Card
• Your Employment ID
• Your Overseas Workers Welfare Association (OWWA) ID
• Your Overseas Filipino Workers (OFW) ID.
• Your Seaman’s book
• Your Social Security System (SSS) ID
• Your Student ID (for students 16 – 21 years old)
• Your Integrated Bar (IBP) ID
• Your Senior Citizen Card
• Your Unified Multi-Purpose ID (UMID)
• Your Police Clearance Certificate
• Your Alien Certificate of Registration
• Your Disabled Person Cert/ID NCWDP
• Your DSWD Certificate
• Your Taxpayer ID (TIN ID)
• Your Barangay Certification

Money transfers will be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender. The receiver pays no transfer fees.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer
The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet
The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

⁴ We might ask your receiver to provide additional details for identity verification.