Frequently Asked Questions

After presenting a valid government-issued ID at a nearby agent location, you’ll receive a phone confirmation. If you need to send money before your verification is completed, please visit a Western Union agent location.

What documents do I need to present to send money?

You’ll need to present any official government-issued ID, such as:

• Passport
• Govt Office/ GOCC ID
• Driver’s License
• Professional Regulation Commission (PRC) ID
• National Bureau of Investigation (NBI) Clearance
• Postal ID
• Voter’s ID
• Government Service Insurance System (GSIS) E Card
• Employment ID
• Overseas Workers Welfare Association (OWWA) ID
• Overseas Filipino Workers (OFW) ID
• Seaman’s Book
• Social Security System (SSS) ID
• Student ID (for students 16 – 21 years old)
• Integrated Bar (IBP) ID
• Senior Citizen Card
• Unified Multi-Purpose ID (UMID)
• Police Clearance Certificate
• Alien Certificate of Registration
• Disabled Person Cert/ID NCWDP
• DSWD Certificate
• Tax Payers ID (TIN ID)
• Barangay Certification
• Philsys
• Phil ID
• National ID

For non-residents, the documents needed are:

• Passport

If you started the registration process online at westernunion.com, please bring the same government-issued ID used at the time of registration.

Acceptable IDs are subject to the Banking laws and regulations of the Philippines.

You’ll need to present any official government-issued ID, such as:

• Passport
• Govt Office/ GOCC ID
• Driver’s License
• Professional Regulation Commission (PRC) ID
• National Bureau of Investigation (NBI) Clearance
• Postal ID
• Voter’s ID
• Government Service Insurance System (GSIS) E Card
• Employment ID
• Overseas Workers Welfare Association (OWWA) ID
• Overseas Filipino Workers (OFW) ID
• Seaman’s Book
• Social Security System (SSS) ID
• Student ID (for students 16 – 21 years old)
• Integrated Bar (IBP) ID
• Senior Citizen Card.
• Unified Multi-Purpose ID (UMID)
• Police Clearance Certificate
• Alien Certificate of Registration
• Disabled Person Cert/ID NCWDP
• DSWD Certificate
• Tax Payers ID (TIN ID)
• Barangay Certification
• Philsys
• Phil ID
• National ID

For non-residents, the documents needed are:

• Passport

If you started the registration process online at wu.com, please remember to carry the same government-issued ID that you used at the time of registration.

Acceptable IDs are subject to the Banking laws and regulations of the Philippines.

You can start online money transfers  creating a profile on westernunion.com. Once you registered and started a transfer, you’ll be asked to visit an  agent location to pay for your transfer and verify your identity and mobile number in person. For that, you need  a valid government-issued photo ID. Make sure you bring the same ID used in your profile.

You can find all locations for verification here.

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online.