Frequently Asked Questions

FAQ / Western Union Mobile App

Western Union Mobile App

Does Western Union New Zealand have a mobile app?

Yes, and it’s available for iOS and Android mobile devices in New Zealand. Download it free of cost.

iOS  Android

Can I send money by using the mobile app?

Yes. New online customers can register directly on the app or online to send money with the app. Registration is free of charge.

What services can I access with the mobile app?

Use our mobile app to:

  • Send money: New customers can register directly on the app or online and send money.
  • Estimate prices: Get up-to-date exchange rates and compare fees1 for Western Union® services.
  • Track transfer: Know the current status of your money transfer.
  • Find an agent: Get maps and directions to agent locations.

Learn more about the benefits of using our mobile app.

Does it cost anything to use the New Zealand mobile app?

There’s no fee to download the app or to access the app from your mobile phone. However, the usual mobile phone data access and calling charges may apply. Please contact your mobile phone network provider for details.

Please note that our money transfer fees will apply when you send money using the mobile app. If you send money to a bank account and pay with POLi , you can make your transfer at a 0 NZD fee1 until the offer lasts.

How can I pay for my money transfer on the app?

You can pay for your transfer with a Visa® or MasterCard® credit or debit card2 issued by a New Zealand bank, or with internet banking via POLi.

Learn more about how you can send money on the app.

Can I pay in cash even if I use the app to send money?

Yes, you can start your money transfer on the mobile app and select the Pay in cash option. Then complete the transfer at an agent location and pay cash to the agent. Your receiver can pick up the cash from an agent location in the destination country.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).

2 If you’re using a credit card, a card-issuer cash advance fee and associated interest charges may apply. You can avoid these fees by using a debit card or use POLi.