Visit an agent location in New Zealand to send money in person. You will be asked to fill out a form mentioning your money transfer details. Provide the agent with your government-issued photo ID, such as your New Zealand passport or driving licence. Then, pay the exact amount you wish to send to your receiver, plus the applicable transfer fees*.
The agent will process the transfer and give you a receipt with a tracking number (MTCN). Share the tracking number with your receiver only.
* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).
Finding an agent location in New Zealand is easy - just use our online agent locator tool.
Anyone who needs to send or receive money quickly. This includes people supporting their friends or relatives abroad, and travelers and business people who need to make fast international transfers conveniently.
You can usually send any amount. However, for some transfers and destination countries you may need to provide additional information and documents if you want to send more than 9,999 NZD to selected destination countries. Please enquire at our agent locations.
You can track your money transfer online after the money has been sent. All you need is the tracking number (MTCN – Money Transfer Control Number) printed on the receipt.
The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.
If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.
You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.
Giros y Finanzas contact numbers in Colombia (country code +57):
Giros y Finanzas contact numbers outside Colombia:
Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):
Giros y Finanzas may ask you to provide the following:
If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.
Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.
To get you registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.
If you’re the receiver, you may need to complete a one-time registration before you can receive money.
If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
To register and confirm your identity, you will need:
If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.
You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.