Frequently Asked Questions

FAQ / Send Money in Person

Send Money in Person

How do I send money in person?

Visit an agent location in New Zealand to send money in person. You will be asked to fill out a form mentioning your money transfer details. Provide the agent with your government-issued photo ID, such as your New Zealand passport or driving licence. Then, pay the exact amount you wish to send to your receiver, plus the applicable transfer fees1.

The agent will process the transfer and give you a receipt with a tracking number (MTCN). Share the tracking number with your receiver only.

How can I find an agent location in New Zealand?

Finding an agent location in New Zealand is easy – just use our online agent locator tool.

Who uses the Western Union money transfer services?

Anyone who needs to send or receive money quickly. This includes people supporting their friends or relatives abroad, and travelers and business people who need to make fast international transfers conveniently.

How much money can I send from an agent location?

You can usually send any amount. However, for some transfers and destination countries you may need to provide additional information and documents if you want to send more than 9,999 NZD to selected destination countries. Please enquire at our agent locations.

How are money transfers paid out to receivers?

Money transfers can be paid in cash, sent directly into a receiver’s bank account, or sent to a mobile wallet in selected countries. Other restrictions may apply. To know more, please contact us.

How can I check the status of my money transfer?

You can track your money transfer online after the money has been sent. All you need is the tracking number (MTCN – Money Transfer Control Number) printed on the receipt.

How can my receiver register to receive a money transfer in person in Colombia?

The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.

If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.

You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.

Giros y Finanzas contact numbers in Colombia (country code +57):

  • National office: 018000 111 999
  • Cali: (2) 518 48 00
  • Bogotá: (1) 635 35 60
  • Medellín: (4) 511 51 51
  • Barranquilla: (5) 368 79 96
  • Pereira: (6) 335 16 11

Giros y Finanzas contact numbers outside Colombia:

  • Miami (USA): +1 (786) 206 6144
  • Montreal (Canadá): +1 (514) 448 1874
  • Panamá: +507 833 9275

Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):

  • Monday to Friday: 7:00 am – 9:00 pm
  • Saturday, Sunday, and holidays: 8:00 am – 8:00 pm

Giros y Finanzas may ask you to provide the following:

  • Your full name (first name, middle name, paternal name, and maternal name)
  • Your date of birth
  • The country and city where you were born
  • The city you live in
  • Your address, phone/cell numbers, and email address
  • Your occupation
How can my receiver register to receive a money transfer in person in Argentina?

If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.

Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.

To get you registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.

How can my receiver register to receive a money transfer in person in China?

If you’re the receiver, you may need to complete a one-time registration before you can receive money.

If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.

To register and confirm your identity, you will need:

  • The tracking number (MTCN)
  • To confirm your bank card number
  • To confirm your Chinese name as it appears on your government-issued ID.
  • Your government-issued ID.

If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.

You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).