Frequently Asked Questions

FAQ / FAQ Receive Money

FAQ Receive Money

How do I pick up a money transfer in New Zealand?

You can pick up the money at any Western Union agent location. You will need to complete the Receive money form at the location and provide the agent with the following:

  • Your sender’s full name
  • The country where the money was sent from
  • The approximate amount that was sent
  • The tracking number (MTCN)
  • A valid government-issued photo ID

Some restrictions may apply. For more information, please visit your nearest agent location.

What ID can I use to pick up my money transfer at an agent location in New Zealand?

You must have a valid government-issued photo ID to pick up your money transfer at an agent location in New Zealand.

Acceptable ID types include:

  • All passports (New Zealand and overseas)
  • New Zealand-issued driving licence
  • New Zealand-issued 18+ proof of age cards
How does a Western Union agent pay out the money transfer?

Money transfers will generally be paid in cash at the agent location.

Some restrictions may apply. For more information, please visit your nearest agent location.

How do I know if my receiver has received my money transfer?

You will be notified via an SMS sent on your registered mobile number. You can also track your transfer online. All you need is the tracking number (MTCN) mentioned on the payment receipt.

How much does it cost to receive money?

All fees are paid by the sender. The receiver pays no transfer fee1.

How long does a bank account money transfer take?

Money may be paid into the receiver’s bank account in minutes2, on the same day2, or within 5 working days2, after WU has received the payment, and depending on when and where the money was sent from as well as the location of the receiver’s bank. To know more, see the bank account transfer details page.

During what hours is the service available?

Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1 Additional charges, including SMS and account cash-out fees, may be applied to the receiver’s mobile wallet account by the mobile network operator and/or wallet service provider.

2 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, required receiver action(s), agent location hours, differences in time zones, or selection of delayed options. Additional Restrictions may apply. See Terms for details.