You can pick up your money transfer from any of our agent locations. While receiving the transfer, you’ll need to provide the following information:
You can pick up your money transfer at any of our agent locations using one of the following documents:
Please note that you’ll also need to present one of the following address proofs along with the above-mentioned documents:
Money transfers will generally be paid in cash at the agent location.
Some restrictions may apply. For more information, please visit your nearest agent location.
You will be notified via an SMS sent on your registered mobile number. You can also track your transfer online. All you need is the tracking number (MTCN) mentioned on the payment receipt.
All fees are paid by the sender. The receiver pays no transfer fee1.
Money may be paid into the receiver’s bank account in minutes2, on the same day2, or within 5 working days2, after WU has received the payment, and depending on when and where the money was sent from as well as the location of the receiver’s bank. To know more, see the bank account transfer details page.
Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care
1 Additional charges, including SMS and account cash-out fees, may be applied to the receiver’s mobile wallet account by the mobile network operator and/or wallet service provider.
2 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, required receiver action(s), agent location hours, differences in time zones, or selection of delayed options. Additional Restrictions may apply. See Terms for details.
3Please bring one of the following if you’re presenting your driver’s license:
4Please bring one of the following if you’re presenting your HANZ 18+ card: