Frequently Asked Questions

Send money in person
Who uses Western Union® money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Moldova? View all questions →
Send Money to a bank account from Moldova
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money directly to a bank account from Moldova? View all questions →
Receive money
How can I collect money that has been sent to me? What documents can I use to pick up money in Moldova? How do I know if my money transfer has been received? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →