Frequently Asked Questions

Find answers to many of your questions below.

If you need help with your money transfer sent through our website using your debit or credit card issued in Moldova, please contact our Customer Care at the toll-free numbers below:

+373 22 57 61 40 (8:15 to 17:15 on weekdays)

+373 22 57 62 44 (8:15 to 17:15 on weekdays)

+373 22 21 02 02 (24/7 support in Romanian and Russian)

You can also email us your issue at westernunion@vb.md.

Can I send money online through Western Union in Moldova?

Yes, you can send money online through Western Union in Moldova. First, you’ll need to create a profile and then you can easily send money online through wu.com/md. After you’ve chosen your destination country, you’ll see the types of services available to you.

How do I complete my first money transfer online in Moldova?

Before you can complete your first money transfer online in Moldova you will need to register and create an online profile. Make sure you have a valid government issued ID and a valid credit or debit card issued in Moldova. Please also check sending limits for additional requirements. Once you are done with your profile, follow the below steps to complete your first transfer:

  1. Log in to your profile.
  2. Select the “Send money” option.
  3. Enter transfer details and choose the money pick-up method.
  4. Add a credit or debit card details to fund your transfer.
  5. Enter receiver’s details.
  6. Review and confirm your transfer.

For your convenience, consider visiting Victoriabank locations for a face to face verification. Verified profile allows you to send more money.

If you have any questions while creating your profile, please call Westernunion.com customer care center on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

To which countries can I send money online?

You can find a list of all countries you are able to send money online from Moldova at moldova.wu.com.

The following countries are considered high-risk in Moldova and require additional information: Pakistan, Iraq, Yemen, Sudan, Libya, Somalia, Turkey, Ethiopia, Serbia, Sri Lanka, Trinidad and Tobago, Tunisia, Vanuatu, Afghanistan, Guinea-Bissau, Tajikistan, Laos, Mozambique, Mali, Uganda, Cambodia, Tanzania, Zimbabwe, South Sudan, Hong Kong, Cayman Islands, Malta, Monaco, Singapore, Bahamas, Switzerland, Bermuda, Man Island, Mauritius, Bahrain, Brunei, Saudi Arabia, UAE, Qatar, Cyprus and Latvia. Before sending you will be requested to visit a nearby agent location.

If you want to send money directly to receiver’s bank account, please check a list of available countries.

Please note transfers within Moldova are also available.

How do I pay for my money transfer online?

You can pay online using a Visa® or Mastercard® credit or debit card issued in Moldova.

For more details, please call Westernunion.com customer care number on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

How much money can I send online from Moldova?

Different sending limits are applied depending on your profile status and country you are sending money to.

If your profile is not verified, the following limits apply:
– 19 999 MDL per transfer and per day;
– 200 000 MDL per month;
– 300 000 MDL per lifetime.

If your profile is verified, the following limits apply:

– 50 000 MDL per transfer and per day;
– 200 000 per month.

If your profile is verified but you are sending money to one of the countries that requires additional information, the following limits apply:
– 19 000 MDL per transfer and per day;
– 200 000 MDL per month.

If you require to send more than the specified limits, you can always visit your nearest Western union agent location.

How many credit or debit cards can I add to my profile?

You may add as many Visa® or Mastercard® credit or debit cards issued in Moldova to your profile as you need. Please note that virtual and pre-paid cards are not allowed. You may always check with Victoriabank if you have any questions about valid payment cards in Moldova that can be used on westernunion.com.

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer was approved. When the transfer is completed, you’ll get an SMS with your Money Tracking Control Number (MTCN).

How can I cancel a money transfer after it was sent?

You can cancel your money transfer by calling Westernunion.com customer care center if you have changed your mind, if you have received information that MTCN cannot be paid out to the receiver or if you suspect fraud. For any other situation, a transfer can only be cancelled if the money hasn’t been deposited to your receiver’s bank account or collected in the destination country.

If you wish to cancel your money transfer, contact Westernunion.com customer care on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

Where can I find my receipt?

Once you have completed your online transfer, your receipt will be presented to you. You can also see details of all your previous transfers in your profile section on moldova.wu.com.

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Who uses Western Union® money transfer services?

Western Union services are for anyone who needs to quickly send or receive money. From travelers and people supporting friends or relatives abroad, to business people who need to make fast international transfers.

Who are Western Union® agents?

Western Union agents are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union agent location in Moldova?

You can easily find an agent location by using our agent locator tool.

How do I send money from an agent location?

Sending money in person is easy, simply follow these steps:

  • Locate your nearest agent using our agent locator tool.
  • Provide the agent with your government-issued ID or passport
  • Provide the agent your receiver’s information
  • Confirm the country you are sending to.

After presenting this information you can give the agent the total amount you want to send, including the applicable service fees. Remember to get the Money Transfer Control Number (MTCN) from your receipt and share it only with your receiver, they will need it to pick up the cash.

What documents can I use to send money from Moldova?

To send money from a Western Union agent location, you need to present a valid national ID for residents, residence permit for foreign residents or international passport for non-residents. Acceptable IDs are subject to the banking laws and regulations of Moldova.

How are money transfers paid out to receivers?

Money transfers will generally be paid out in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you. Other restrictions may apply. For more information, please contact a Western Union agent location.

How can I know the status of my money transfer?

You can track your transfer online. All you need is the sender’s or receiver’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the receipt.

Can I send money at any time at an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends. Find a nearby Western Union agent location click agent locator tool.

Can I send money directly to a bank account?

Yes, the Western Union direct to bank account service is an easy and convenient way to send funds directly to your receiver’s bank account in selected countries.

To which countries can I send money directly to my receiver’s bank account?

You can use our country list to find out in which countries this service is available. You’ll also find all the necessary information to complete a transfer directly to a bank account. Please note that if a country you are sending to is considered a high-risk country in Moldova, a mandatory visit to Victoriabank agent location is required.

How do I send money directly to a bank account from Moldova?

Simply select the direct to bank account service when sending money online or at an agent location. What you need to provide when selecting this service changes from country to country, but usually includes.

  • The receiver’s bank name and code.
  • The receiver’s bank account name and number

To find out which countries are available for the direct to bank service, please check the country list.

What is a bank code and how do I find my receiver’s bank code?

A bank code is a series of numbers used to identify banks around the world. They can have between 3 and 23 digits depending on the bank and the country.

A bank code could be called:

  • BSB
  • SWIFT Code
  • BIC (Bank Identification Code)
  • CHIPS (Clearing House Inter-bank Payment System) – US and Canada only
  • NCC (National Clearing Code)
  • BSC (Bank Sort Code)
  • IFSC (Indian Financial System Code)

For some countries you may need an International Bank Account Number (IBAN) in addition to the bank code.

Ask your receiver for the bank code and IBAN (if applicable). You can refer to our direct to bank account country list to find out more.

What is a Bank Identification Code (BIC)?

A Bank Identification Code (BIC) is used to identify banks worldwide. BIC is the same as a SWIFT code, and it can be between 8 and 11 digits long.

Ask your receiver if a BIC is required in their country, you can also check our country list for more details.

What is an International Bank Account Number (IBAN)?

An International Bank Account Number (IBAN) is a code used in some countries to identify a customer’s bank account. The IBAN has a letter to identify the country followed by 2 digits, and then up to 35 characters for the bank account number.

You can check our country list to see what details are needed for each country. Ask your receiver for the IBAN if it’s required.

How long does a direct to bank account money transfer take?

Direct to bank account1 money transfers can change from country to country and can take up to five days1. For more details, please refer to our direct to bank account country list.

How can I collect money that has been sent to me?

You can pick up your money at any Western Union agent location in Moldova. You’ll need to provide the following information.

  • Your full name
  • The tracking number (MTCN – Money Transfer Control Number).
  • The exact amount expected.
  • Your sender’s full name.
  • The country the money came from
  • A valid government-issued ID.

A valid government-issued ID.

What documents can I use to pick up money in Moldova?

You’ll need to present a valid national ID for residents, residence permit for foreign residents or international passport for non-residents to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Moldova.

How do I know if my money transfer has been received?

Simply, track a transfer online for up-to-date information on the latest status of your money transfer. You’ll need the sender’s name and Money Transfer Control Number (MTCN). You can also call Westernunion.com customer care center on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

How does a Western Union agent pay out a money transfer?

Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

How much does it cost to receive money?

All applicable fees are paid by the sender. The receiver pays no transfer fees.

How do I register online?

Registration is required for most of our services. When you visit >wu.com/md for the first time you’ll need to complete the profile registration form and follow these steps:

  1. Enter your details (full name, mobile number etc.)
  2. You will receive a one-time verification code to your mobile phone.
  3. Fill in the online registration form with the following information: full name (including middle name if available), date and country of birth, citizenship, your full address, ID credentials (type, number, issuer, issue date and expiration date) and occupation. Check accepted IDs here.
    Please note if an expired ID is detected, you will be required to provide a new one. You will also be required to determine if you are a resident.
  4. Once you have successfully registered online, you will be asked to accept the Terms of Profile creation for our online services.
  5. After your profile is created, please check the online sending limits. If you need to send more than please verify your profile in person at one of the Victoriabank locations.

If you have any questions about an online registration process, please call Westernunion.com customer care center at +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

Does it cost anything to register for online services in Moldova?

No, it’s free of charge.

Who can register and send money online?

Anyone who meets the following criteria can use our online money transfer service.

  • Must have a valid government issued ID.
  • Must be at least 18 years old.
  • Must accept the Terms and Conditions of Terms of profile creation and Online Privacy Statement for using our services.
  • Moldova citizens should have a personal identification number / IDNP.
  • Must have a credit or debit card issued in Moldova.
  • Must have a valid phone number issued in Moldova.
How many times can I register?

Registration with a valid ID and phone number is possible only once.

How can I change or update my wu.com profile?

Once you’re logged in you can easily change or update your wu.com profile by selecting the “Profile” tab, then select “Edit profile” from the menu on the right-hand side. If you have any questions about your profile, please contact Westernunion.com customer care by dialing +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

What do I do if I forgot my user ID, login password, or repeatedly entered incorrect details?

Your user ID is your phone number, your password and one-time password that you receive to your phone number. If you have forgotten your password, you can select the “Forgot password” option and a new password will be sent to your phone number.
If you repeatedly enter incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact our Westernunion.com customer care on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

What do I do if I want to change or update my password and phone number?

Once you’re logged in you can easily change or update your WU profile by selecting the “Profile” tab, then select “Edit profile” from the menu on the right-hand side and change your password. For online registration, you can use only one phone number. If your phone number has changed, then the only way to get access to your profile is by calling Customer care.

If you have any questions, please contact Westernunion.com customer care on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

How can I delete my Western Union® online profile?

You can delete your online profile by contacting Westernunion.com customer care on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

Does Western Union need to confirm my identity?

Yes, we will need to verify your profile if you want to send an amount higher than 20,000 MDL per transfer and per day or 200,000 MDL per month. Once you have successfully registered online, you will be asked to visit one of the Victoriabank locations for a one-time in-person verification. Once your profile is verified, higher limits will be applied automatically.

How long will it take to confirm my identity?

After you present a valid government-issued ID at one of the Victoriabank locations, you will receive a confirmation via SMS. If you need to send a higher amount before your verification is completed, please visit your nearest Western Union agent location.

How do I provide my identification document?

If you are a resident in Moldova, then the following identification documents are accepted:

– National Identity card issued by the Republic of Moldova;
– Residence permit for foreign citizens;
– Proof of address (may be required).

If you are a non-resident, then the following identification documents are accepted:

– International passport of the foreign citizen;
– Diplomatic passport of the foreign citizen;
– Service passport of the foreign citizen;
– Identity card of the foreign citizen;
– International passport of Romanian citizen;
– Proof of address (may be required).

Identification documents should have your full name, ID details, citizenship and date of birth.

Please make sure to bring the same identification document to the verification location that you have used for your online profile.

Which Victoriabank locations can verify my profile in Moldova?

You can find your nearest Victoriabank location. You will be able to verify your online profile at any one of the locations on the list.

Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation you haven’t confirmed.
  • For an online purchase.
  • For anti-virus protection.
  • For a deposit or payment on a rental property.
  • To claim lottery or prize winnings.
  • To pay taxes.
  • For a donation to charity.
  • For a mystery shopping asignment.
  • For a job opportunity.
  • For a credit card or loan fee.
  • To resolve an immigration matter.

After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

Someone claiming to be from Western Union e-mailed me. What should I do?

If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the email. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately contact Westernunion.com customer care center on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md or visit any Western union agent location near you.

Please note Western Union WILL NEVER send you e-mails to ask for your user ID, password, or credit card details.

What is a Test Question? When is it used?

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Moldova.

Can the Test Question feature secure my funds or delay payment of a transaction?

The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Moldova.

What can I do if I suspect fraud or am a victim of fraud?

You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement. You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

What additional tips should I keep in mind?
  • Always make sure you know who you are sending money to.
  • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
  • Security is everyone’s responsibility. Stay informed. Keep abreast of new fraud trends.
  • Remember, if it seems too-good-to-be-true, it probably is.
  • More information about how to protect yourself from fraud.

1 Funds may be delayed or services unavailable based on certain transfer conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Terms and Conditions for details.