Frequently Asked Questions

You can pick up your money at any Western Union agent location in Moldova. You’ll need to provide the following information.

• Your full name
• The tracking number (MTCN – Money Transfer Control Number).
• The exact amount expected.
• Your sender’s full name.
• The country the money came from
• A valid government-issued ID.

A valid government-issued ID.

You’ll need to present a valid national ID for residents, residence permit for foreign residents or international passport for non-residents to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Moldova.

Simply, track a transfer online for up-to-date information on the latest status of your money transfer. You’ll need the sender’s name and Money Transfer Control Number (MTCN). You can also call Westernunion.com customer care center on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.

Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All applicable fees are paid by the sender. The receiver pays no transfer fees.

Money transfers will generally be paid out in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you. Other restrictions may apply. For more information, please contact a Western Union agent location.