Frequently Asked Questions

Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Somebody claiming to be from the Western Union has e-mailed me. What should I do? Can the Test Question feature secure my funds or delay payment of a transfer? View all questions →
Western Union agent locations
What are Western Union agent locations? How can I find a nearby Western Union agent location? Which transfer service is offered at Western Union agent locations? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →