Frequently Asked Questions

FAQ / Identification process

Identification process

Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your identity.

First, fill in the online registration form and provide the following information:

  • Full name
  • ID details
  • Address
  • Email address
  • Phone number
  • Country and date of birth
  • Occupation
  • Nationality
  • Monthly income
  • Expected number and amount of money transfers per month

After you have successfully registered online, log in to your profile and select one of the following verification methods :

Once your identity is verified, you can start using Western Union online money transfer services immediately.

Learn more about our identity verification options.

What do I do if I forgot my User ID, log in password or my profile is locked?

If you forgot your User ID, please check the Kuwait Civil ID you used for online registration: ID number is your User ID.

If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your phone.

If your profile is locked, please try to log in again after 30 minutes. Otherwise, contact the Western Union Customer Care number at 18 777 81 or send an email to

What do I do if I want to change my log in details, password, or email address?

You can change your password on the Profile overview page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

How can I delete my Western Union profile?

Please contact Western Union Customer Care at 18 777 81 or send an email to

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care