Frequently Asked Questions

Send money online
How do I send money online from South Korea? Which banks offer WU AUTO-SEND service? Can I use other banks for WU AUTO-SEND payments in South Korea? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in South Korea? View all questions →
Receive money
How do I receive money in South Korea? How do I pick up a money transfer in person? What documents can I use to receive money in South Korea? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Help with transfers
How can I know the status of my money transfer? How can I cancel a money transfer after it was sent? View all questions →