Frequently Asked Questions

You can send money online with WU AUTO-SEND service.

• Open a WU AUTO-SEND account by pre-registering at any of the banks that offer this service. During the pre-registration process, you will be asked for your receiver’s name and the way you want to send money.
• Add money to your WU AUTO-SEND account at any ATM, through internet or mobile banking of any banks in Korea. Your money will be automatically sent to your receiver.
• Once you receive the Money Transfer Control Number (MTCN) over SMS, you should give it to your receiver for him or her to be able to pick-up the money at any of our agent locations. Also, you can use that number to track your transfer. It is important that you do not share this number with any other person.

You can use WU AUTO-SEND service at any of these banks:

– NH BANK
– Kookmin Bank
– KEB Hana Bank
– IBK
– Busan Bank
– Daegu Bank

Yes, you can deposit money to your WU AUTO-SEND account via any ATM, Internet Banking or Mobile Banking of other banks.

Money transfers initiated online are generally available for pick up in minutes*.

Receivers can pick up the cash at any Western Union agent location around the world, depending on the hours of operation.

*Funds may be delayed or services unavailable based on certain transfer conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

Sending limits are determined by your bank.

The bank receipt you will receive by SMS with the Money Transfer Control Number (MTCN) will show if your transfer has been approved.

You can cancel a money transfer only if your receiver hasn’t pick-up the cash.
If you wish to cancel your money transfer sent with WU AUTO-SEND, please visit the agent location where you registered for this service.

Money transfers initiated online are generally available for pick up in minutes*.

Receivers can pick up the cash at any Western Union agent location around the world, depending on the hours of operation.

*Funds may be delayed or services unavailable based on certain transfer conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

You can use Western Union AUTO-SEND service at any of these banks:

• NH BANK
• Kookmin Bank
• KEB Hana Bank
• IBK
• Busan Bank
• Daegu Bank

Yes, you can deposit money to your Western Union AUTO-SEND account via any ATM, Internet Banking or Mobile Banking of other banks.