Frequently Asked Questions

You can receive money in cash by visiting one our agent locations in South Korea.

You can also choose to receive money directly in your bank account by registering on the kakaobank mobile app via the electronic identity verification (eKYC) process. Download the app on App Store or Google Play.

Learn more about how to receive money in South Korea.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

•        Name

•        The tracking number – (MTCN – Money Transfer Control Number)

•        Amount expected

•        Sender’s full name

•        Sender’s country where money was sent from

•        Acceptable ID documents are also required

Some restrictions may apply. For more information, check with your nearest Western Union agent location.

You need to present any official government issued ID (e.g. Resident ID for South Koreans, Passport for foreigners) as well as your current or permanent address information in South Korea. Acceptable IDs are subject to the Banking laws and regulations of South Korea.

With a government issued ID, you can also choose to receive money directly in your bank account by registering on the kakaobank mobile app via the electronic identity verification (eKYC) process. Download the app on App Store or Google Play.

You can find the status of your money transfer using Track a Transfer on WU.com. Or you can call our Customer Care on 00798 8521 3000 (toll free), or send an email to customerservice.asia@westernunion.com.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• Name
• The tracking number – (MTCN – Money Transfer Control Number)
• Amount expected
• Sender’s full name
• Sender’s country where money was sent from
• Acceptable ID documents are also required

Some restrictions may apply. For more information, check with your nearest Western Union agent location.

Money transfers will generally be paid in cash. Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions, or call our Customer Care on 00798 8521 3000 (toll free), or send an email to customerservice.asia@westernunion.com.

All fees are paid by the sender. Receiving money is free of charge.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer.
You will need this number when picking up the money, or to track the transfer.

Certain countries may require your receiver to complete a one-time registration in order to pick up the money transfer. Registration procedures vary by country. Please visit the links below to learn more. You may want to send this information to your receiver via email in advance to ensure they receive the registration instructions.

Receiver location:

• Argentina
• China
• Colombia
• Jamaica

Argentina

If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.

Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.

To get you registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.

China

1. If you’re the receiver, you may need to complete a one-time registration before you can get the money.
2. If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
3. To register and confirm your identity, you will need:
   • The tracking number (MTCN).
   • To confirm your bank card number.
   • To confirm your Chinese name as it appears on your government-issued ID.
   • Your government-issued ID.
4. If the receiver cannot be contacted within 3 days, we will not be able to finish your transfer, and the sender will be issued a refund. If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.
5. You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.

Colombia

The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.

If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.

You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.

Giros y Finanzas contact numbers in Colombia (country code +57):

• National office: 018000 111 999
• Cali: (2) 518 48 00
• Bogotá: (1) 635 35 60
• Medellín: (4) 511 51 51
• Barranquilla: (5) 368 79 96
• Pereira: (6) 335 16 11

Giros y Finanzas contact numbers outside Colombia:

• Miami (USA): +1 (786) 206 6144
• Montreal (Canadá): +1 (514) 448 1874
• Panamá: +507 833 9275

Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):

• Monday to Friday: 7:00 am – 9:00 pm
• Saturday, Sunday, and holidays: 8:00 am – 8:00 pm

Giros y Finanzas may ask you to provide the following:

• Your full name (first name, middle name, paternal name, and maternal name)
• Your date of birth
• The country and city where you were born
• The city you live in
• Your address, phone/cell numbers, and email address
• Your occupation

Jamaica
To receive the money, you must register with our agent GraceKennedy. You can register online through the registration portal or visit GraceKennedy Western Union agent location in Jamaica.

To register in person at an agent location, you will need to provide the following information:

• Your full name as it appears on your government-issued ID
• Bank name
• Bank branch
• Bank account number: Please note that we can only transfer to Jamaican Dollar accounts.
• Jamaican Taxpayer Registration Number (TRN)
• A valid government-issued ID (including ID number and expiration date)
• Country of birth
• Date of birth
• Phone number (home or mobile)
• Home address (street, city, town, or parish)
• Occupation
• Your email address
• Proof of ownership of your bank account. The following forms are acceptable:
  • Bank statement
  • Cancelled cheque (if the account being registered is a current account)
  • Account passbook

To register online, you will also need to provide the following information along with the above requested information:

• Back and front pictures of your government-issued ID
• A picture of your TRN card or TRN letter
• A selfie of you holding your ID card immediately below your chin
• Picture of your proof of address
• Screenshot of your online banking portal with your name and account number clearly visible

Note: If you are registering at an agent location, these documents will be scanned into the registration system and returned to you.

GraceKennedy will complete the verification within 2 business days to make sure the receiver owns the given bank account. If there are any issues with your registration, you will receive an SMS, email, or phone call from the agent to address and correct it.

Please note that if your registration is not complete, the transfer may be canceled within 7 days.

Money transfers will generally be paid in cash. The receiver may choose to receive funds and some money transfers may be paid directly to a bank account. Other restrictions may apply. Please visit an agent location to get more information about restrictions or you can call our Customer Care on 00798 8521 3000 (toll free), or send an email to customerservice.asia@westernunion.com.