Send money
Track a transfer
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Help
Send money
Track a transfer
Find locations
Help
Profile
History
My receivers
Settings
Log in
Register
Send money
Track a transfer
Find locations
Help
Send money
Track a transfer
Find locations
Help
Profile
History
My receivers
Settings
Log in
Register
Frequently Asked Questions
Send money online
Can I change the name on a money transfer?
How do I send money online?
How long does it take to send money online?
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Payment authentication
What is Strong Customer Authentication (SCA)?
Why wasn’t my authentication successful?
Why wasn’t my authentication successful?
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Send money in person
Who uses Western Union money transfer services?
What are Western Union agent locations?
Which transfer service is offered at Western Union agent locations?
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Western union agent locations
What are Western Union agent locations?
When are Western Union services available?
How do I find a Western Union agent location?
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Registration
Why should I register at Western Union’s website?
Does it cost anything to register at Western Union’s website?
How can receivers register in Colombia?
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Identity verification
How do I verify my identity?
What are the acceptable documents for identity verification?
Why do I need to verify my identity when sending money online?
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Consumer protection
Are there common consumer fraud scenarios to be aware of?
I received a suspicious email from someone claiming to be Western Union, what should I do?
Does Western Union offer an escrow service or any kind of buyer protection?
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Become an agent
What do I need in order to offer Western Union money transfer services?
How will I earn money with Western Union?
Who’s responsible for setting the price of the money transfer service?
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Frequently asked questions
How do I find out if my money has been sent?
How do I find out if a money transfer’s available for pickup?
How do I pick up a money transfer?
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Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
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Registration and profile settings
How can receivers register in China?
How can receivers register in Colombia?
Does it cost anything to register at Western Union’s website?
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Help with current and past transfers
How do I cancel my money transfer and ask for a refund? 1
How do I find out if my money has been sent?
Can I change the name on a money transfer?
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Receive money
How do I pick up a money transfer?
How long does it take to send money online?
How do I find out if a money transfer’s available for pickup?
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Send money
How can I send money with Western Union?
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