Frequently Asked Questions

Receive money

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to complete a “To Receive Money” form with the following information:
  • Name
  • Address
  • Amount expected
  • Sender’s name
  • Sender’s city and country

Acceptable ID documents are also required.

Some restrictions may apply.

How long does it take to send money online?

Here are a few ways you can send money online using Western Union:
  • Money in minutes:

If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

How do I find out if a money transfer’s available for pickup?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

What about exchange rates?

When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

What are acceptable documents for picking up money?

Acceptable IDs:
  • Current passport
  • Current driving licence
  • National identity card

What does my receiver need to pick up the money transfer?

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

  • Tracking number (MTCN)
  • Sender’s and receiver’s full names
  • Expected amount
  • Your government-issued photo ID
  • Sender’s country and state/city/province

 

How can my receiver get the money?

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID4, along with the following information:

  • Tracking number (MTCN)
  • Sender’s complete name
  • Sender’s country state/city/province
  • Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

4 We might ask your receiver to provide additional details for identity verification.