Frequently Asked Questions

My WU℠® FAQ

How can I register to My WU loyalty program?

You can register to My WU loyalty program in 2 ways:

  • By selecting the box “Enroll to My WU program” during your registration on www.wu.com.
  • At cash counters while sending money from our agent locations.

What are the benefits of My WU loyalty program?

My WU members are eligible to earn My WU points, which can be redeemed for discounts on transfer fees and get offers exclusively for members.

How to get My WU points?

A 400 FCFA transfer fee1 gets you 1 My WU point.

To redeem your points, please visit www.wu.com/mywu/ec

Points earning is effective from 2013 and all points earned are valid for 12 months from the start date of accumulation2.

I don’t remember my My WU number, where can I get it back?

You can find your My WU number printed in the receipt for the transfer you register to the program with; on the receipt for you last transfer, by contacting customer care, or by logging in to www.wu.com/mywu/ec.

I’m trying to check My WU balance or redeem a reward but I’m getting the ‘no matching records found’ error message. What can I do?

Check your login details (i.e. last name + My WU number, or last name + email address) and make sure they match the latest information that you have provided. If you are unsure of the information provided, you can call Customer Care to get the information needed, including My WU number, email address and phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

I have multiple My WU numbers and profiles, Can I merge them into one account?

The process to merge matching or duplicate profiles along with their points s, contacts, etc. it’s a very complicated task and, in some cases, some profiles were kept separately. If the merge was not successful in your case, please call our Customer Care number  toll free number at 1800 98 98 9 or send an email to contacto@transferunion.com.

I’m trying to login to My WU to check my balance or redeem a reward but I’m getting ‘multiple matches’ error message. What can I do?

In this case you may be using a non-unique lookup criteria, for example: phone number together with your last name therefore, chances are that you have unintentionally (1) registered more than once with the same phone, (2) provided a wrong and/or dummy phone number, or (3) provided a phone number that was somebody else’s. Please contact Customer Care to make sure your profile is has the latest information, including: last name, email address and mobile phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.