Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Consumer protection
Does Western Union offer an escrow service or any kind of buyer protection for online auctions or other transactions? Can I use Western Union to pay for online auctions? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Send money
How much money can I send from an Agent location? How do I find a Western Union Agent location? What are Western Union® Agent locations? View all questions →
Help with transfers
How can I find out if my money transfer has been paid? How can I find out the status of my money transfer? How can I find out if money is available for me to pick up? View all questions →
Receive money
What do I need to bring to pick up money at an Agent location? How do I pick up a money transfer? How can I find out if a money transfer is ready for me to pick up? View all questions →