• Receiver
  • Payment
  • Review
  • Receipt

Receive Money


  • A government-issued photo ID
  • The Money Transfer Control Number (MTCN)

Check the specific requirements for your country by selecting it from the country drop down list.

You can pick up money at any participating Agent location in the city selected by the Sender. Be sure to check the status of your money transfer using the MTCN number to be sure it is ready to pick up.


Flexibility to change
the way you receive money.

Even though situations keep changing, it’s important that everyone still receives their money. That’s why Western Union® makes it possible to change the way you receive your money.You can enjoy this service for any transactions that were initiated at Western Union Agent Locations.

Cash to Bank Account

Can’t step out? Ask your sender to call us to request the change from cash pickup to receiving money directly in your bank account. Don’t forget to give your accurate bank details to your sender to complete the transfer.



1. Visit an Agent Location

Use our online Agent locator to find a location near you.

2. Complete the To Receive Money Form at the Agent Location

  • Sender's name
  • Where money was sent from
  • Test question and answer (if applicable)
  • Payee must present correct money transfer control number (MTCN).

3. Present ID and Form to the Agent Clerk

  • Your completed form
  • Your government-issued ID (where applicable)

4. Receive the Money

  • The Agent clerk will check your ID
  • Sign the receipt
  • Collect your money

Read important service availability and restrictions for this country.