Frequently Asked Questions

Yes, you can send money online with Western Union from our website.

To send money online with Western Union from Colombia, follow these simple steps:

1. Visit our website.
2. Choose one of the digital agents.
3. Register online to create your profile.
4. Enter your personal information.
5. Agree to the Terms and Conditions.

You’ll receive a confirmation on the email address you provided and a SMS with a one-time password to the mobile phone you used for registration. After a successful verification, you’ll be able to send money online right away. After you choose your destination country, you’ll see the types of services available to you.

You need to have a valid government-issued ID such as:

• A National ID card
• A residence ID

You can find all the countries you can send money to at westernunion.com. Also, you can transfer money directly to a bank account in the following countries.

Giros y Finanzas:

Acciones y Valores:

Sending money within Colombia is available through Giros y Finanzas and Acciones y Valores.

Paying through Giros y Finanzas:

You can pay online by using a Colombian-issued Giros y Finanzas bank account, a PayU supported account, PSE debit account, or checking accounts.

Paying through Acciones y Valores:

You can pay by using a bank account supported by Place to Pay issued in Colombia.

With a verified online profile, you can send up to 1500 USD (or its local equivalent) per transfer.

If you have any questions, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:

Giros y Finanzas:

Acciones y Valores:

By phone at: +01 8000 111700 from anywhere in the country or from Bogota at +(57) 6 0 1 – 514 33 43
WhatsApp: +57 311 218 22 55.
Available hours:
Monday to Saturday from 6:30 a.m. to 6:30 p.m.
Sunday from 8 a.m. to 6:30 p.m.

Available hours:

Giros y Finanzas:

Monday to Saturday: From 6:30 am to 8:30 pm

Sunday: From 8:00 am to 6:30 pm

Acciones y Valores:

By phone at: +01 8000 111700 from anywhere in the country or from Bogota at +(57) 6 0 1 – 514 33 43
WhatsApp: +57 311 218 22 55.
Available hours:
Monday to Saturday from 6:30 a.m. to 6:30 p.m.
Sunday from 8 a.m. to 6:30 p.m.

At the end of each money transfer, you’ll receive a confirmation that your money transfer is successfully completed. You’ll also receive a receipt with all the details and a Money Transfer Control Number (MTCN). Additionally, you can access your money transfer history from the history page to revisit your latest money transfers and their statuses. You can track your transfer with the tracking number (MTCN) that appears on the receipt.

Yes, you’ll receive a receipt after each successful money transfer. You can also see the details of all your transfers in your Profile section on the websites of Giros y Finanzas or Acciones y Valores.

A money transfer can only be canceled if it has not been collected by the receiver in the destination country or haven’t been deposited into your receiver’s bank account.

If you wish to cancel your online money transfer, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:

Giros y Finanzas:

Acciones y Valores:

By phone at: +01 8000 111700 from anywhere in the country or from Bogota at +(57) 6 0 1 – 514 33 43
WhatsApp: +57 311 218 22 55.
Available hours:
Monday to Saturday from 6:30 a.m. to 6:30 p.m.
Sunday from 8 a.m. to 6:30 p.m.

A money transfer control number (MTCN) is a unique code assigned to your transfer. Your receiver will need this number when they pick up their money from a Western Union agent location, and it can also be used to track your transfer.