Frequently Asked Questions

Send money online
How do I send money online? How soon is my money available for pick up when I send it online? What options do I have to fund my online transfer? View all questions →
Send money to a bank account from Ivory Coast
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Ivory Coast? View all questions →
Send money to a mobile wallet from Ivory Coast
What is a mobile wallet? How can I send money to a mobile wallet? What about currency exchange rates? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents in Ivory Coast? How can I find a Western Union® agent location in Ivory Coast? View all questions →
Start online, pay in store
How does ‘Start online and pay in store’ service work? Can I ‘lock’ the price of the transfer on wu.com? What is the benefit of ‘Start online and pay in store’? View all questions →
Receive money
How do I collect my money? How are money transfers paid to receivers? How much does it cost to receive money? View all questions →
Registration
Do I need to register to send money online? Is there a charge to register on Western Union’s website? What do I need to register and send money online through Western Union? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? Which Orabank branches can verify my profile in Ivory Coast? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
My WU℠
What is the My WU℠ loyalty program? What are the benefits of My WU℠ loyalty program? How can I earn My WU℠ points? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Western Union® mobile app
How can I send money using the mobile app? How do I get a log in to access My Profile in the mobile app? Does it cost anything to use the mobile app in Ivory Coast? View all questions →
Registration and profile settings
How can I change or update my online/app profile? How many times can I register? Is there a charge to register on Western Union’s website? View all questions →