Frequently Asked Questions

Registration and profile settings

How can I change or update my online/app profile?

You can change or update your Wester Union Profile information from the Profile Overview tab after you log in to westernunion.com.
 
After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Western Union’s Customer Care number at 225 27 20 25 55 55, or send an email to info.cotedivoire@orabank.net.
 

How many times can I register?

Registration with a valid identification document and an email address is possible only once.

Is there a charge to register on Western Union’s website?

No, it’s free of charge.

What do I need to register and send money online through Western Union?

Anyone who meets the following requirements can register and start sending money online.
  • Must have a government-issued ID (for residents in the following countries: Ivory Coast, Senegal, Benin, Bissau Guinea, Burkina Faso, Mali, Niger and Togo).
  • Must have a valid passport (for non-residents in following countries: Ivory Coast, Senegal, Benin, Bissau Guinea, Burkina Faso, Mali, Niger and Togo).
  • Must be of at least 18 years of old.
  • Must accept our Terms and Conditions.
  • Must have a valid phone number.
  • Must have a bank account in Senegal, a valid debit, credit or pre-paid card issued by any bank in one of the following countries (Senegal, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Togo), or a prepaid card issued by Orabank in one of the following countries (Senegal, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Togo).

Do I need to register to send money online?

Yes. To send money you need to be registered. Once you have successfully registered on westernunion.com, please do the following to get your identity verified:
  • Take a clear photo of your valid ID from both sides.
  • Take a clear selfie of yourself (face) holding your ID.
  • Send both ID photos and the selfie from your registered email to toutotgsupportdigital@orabank.net.
  • A representative of Orabank will check your documents in order to verify your profile.
Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.