Frequently Asked Questions

A mobile wallet is an electronic account that’s linked to a person’s mobile phone number. Money can be electronically deposited and used the same as cash. In countries where the service is available, funds in mobile wallets are used to pay for goods, public transportation, and utilities, as well as to pay bills and withdraw cash.

If your receiver lives in a country where this service is available, you can send money to their mobile wallet. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.

Exchange rates for mobile money transfers will be calculated, applied, and displayed when the funds are sent, unless otherwise specified by local regulations.

Mobile money transfers are based on the mobile number provided. To ensure your money is transferred to the right receiver, you need to provide their correct mobile phone number.

If your mobile phone is lost or stolen, contact your mobile operator and they will freeze or suspend your mobile wallet account for your protection.

Mobile money transfers are paid in the legally accepted currency of the receiver’s country.

Receivers will get a text message from their mobile service provider to confirm the money has been delivered or to alert them to any issues.

If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.