Frequently Asked Questions

You can pick up your money at any Western Union’s agent location. You’ll need to provide the following information:

• Your name
• The tracking number (MTCN)
• Amount expected
• Sender’s full name
• Country the money came from
• A valid ID

Some restrictions may apply.

There is no option to receive money directly to a bank account in Ivory Coast at the moment.

Money transfers will generally be paid in cash. Other restrictions may apply. Please visit or call the nearest Western Union’s agent location to get more information about restrictions.

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to get the money in a different currency, directly to a device or a bank account at the moment of pick up.

Money transfers will generally be paid in cash. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.