How to receive money with Western Union

With convenient ways to receive money, we make getting your funds fast, easy and reliable.

Track a transfer

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Convenient ways to receive money

Bank account
Receive the money directly in your bank account.
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Cash pickup
Visit an agent location near you with your government-issued ID. You’ll also need to ask the sender for the tracking number (MTCN).
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Mobile Wallet¹
In certain countries deposits to Mobile Wallet¹ are also available.
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Simple steps for receiving money with a bank account

1
Provide the sender your information
Just a few details is all the sender needs to transfer money. Required information varies depending on your location, but the bank name is mandatory in most countries.
2
Track the money transfer
Your money is on its way! Use the tracking number (MTCN) to track the funds.
3
Money received
Check your bank account and enjoy your money transfer!

Frequently Asked Questions about receiving money in Switzerland

Can you receive money from Western Union online?

Yes, you can have funds sent directly to your bank account when your sender selects ‘Bank account’ during the money transfer.

How do I receive money from Western Union at an agent location?

At the agent location provide your ID, the MTCN, expected amount, sender’s country and full name.
Collect your money and the receipt.

What do I need to pick up cash at an agent location?

Please have these on hand:

The sender’s full name (first, middle, and last name)
The country where the money was sent from
The approximate amount that was sent
The unique number of the money transfer (MTCN)
Your government-issued identification document(s) as required.

How can I find out if a money transfer is ready for me to pick up?

Go to our website or app and select ‘Track transfer’. You’ll need the name of the person who sent you the money and the tracking number (MTCN).

Have more questions about receiving money with Western Union?

Contact our Customer Care team or visit our FAQ page for more information.

FAQ

Relied on by customers around the world

As a global leader in cross-border, cross-currency money movement, Western Union aims to help grow economies and create a better world. Billions of accounts worldwide can receive funds online, with our app or in person. So, go ahead: tell your sender to transfer money with us and enjoy ease of use, reliable service and all other benefits we have to offer.

International money transfer services at your fingertips

Send money on the go 24/7.

Track your money transfer in real time.

Resend quickly to friends and family.

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¹ Funds will be paid to receiver’s Mobile Wallet account provider for credit to account tied to receiver’s mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash-out fees. Funds availability subject to terms and conditions of service. See Mobile Form for Restrictions.