Contact information for Western Union
We’re happy to answer any questions you may have
Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.
If there is something wrong with your transfer, you can:
- Contact us at 0800 562103.
The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: https://ec.europa.eu/consumers/odr/.
Contact us by phone
If you have questions about online transactions:
- In Switzerland, call 0800 562103 (available 7 days per week from 8:00 a.m. to 8:00 p.m.)
- Outside of Switzerland, call +32-(0)2 639 7109.
German/English/French/Italian/Spanish: Daily, 9:00am – 12:00am EET
If you have questions about transactions done in a Western Union location, please call:
Change SBB: 0800 007 107
Travelex Switzerland AG: 061 692 74 83
Union of Financial Corners SA: 022 716 32 80
Contact us by Mail
Western Union Processing Switzerland
J. Balcikonio Str 7, Vilnius, Lithuania LT-08247