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Contact Us

If there is something wrong with your transfer, you can:

Contact us at 0800 562103.
Send an email to our Customer Care at switzerland.customer@westernunion.ch.
Complete the form below.

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.

You can contact our data protection officer by email at wuprivacy@westernunion.com. Exercise your right to Data Subject Access here

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Contact us by phone

If you have questions about online transactions:

In Switzerland, call 0800 562103 (available 7 days per week from 8:00 a.m. to 8:00 p.m.)
Outside of Switzerland, call +32-(0)2 639 7109.

German/English/French/Italian/Spanish: Daily, 9:00am – 12:00am EET

If you have questions about transactions done in a Western Union location, please call:

Change SBB: 0800 007 107

PostFinance: 0800 811 099

Travelex Switzerland AG: 061 692 74 83

American Express Foreign Exchange: 22 717 8699

Union of Financial Corners SA: 022 716 32 80

Naville, Relay and Press&Web: 022 3080777

Contact us by Mail

Western Union Processing Italy
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247

Corporate Headquarters

7001 E. Belleview
Denver, CO 80237
USA
+1-720-332-1000

Media Relations

7001 E. Belleview
Denver, CO 80237
USA
+1-720-332-1000 ext.5