Contact Us

If there is something wrong with your transfer, you can:

Contact us at 0800 562103.
Send an email to Customer Care

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.

To exercise your privacy rights, please contact Western Union by completing the Individual Rights Request form.

Contact us by phone

If you have questions about online transactions:

In Switzerland, call 0800 562103 (available 7 days per week from 8:00 a.m. to 8:00 p.m.)
Outside of Switzerland, call +32-(0)2 639 7109.

German/English/French/Italian/Spanish: Daily, 9:00am – 12:00am EET

If you have questions about transactions done in a Western Union location, please call:

Change SBB: 0800 007 107

Travelex Switzerland AG: 061 692 74 83

Union of Financial Corners SA: 022 716 32 80

Contact us by Mail

Western Union Processing Italy
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247