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Contact Us

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to:

You can contact our data protection officer by email at


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Contact us by phone

If you have questions about online transactions, please call one of the following:

  • In Switzerland, call 0800 562103 (available from 9 a.m. to 12 a.m. EET Monday to Sunday)
  • Outside of Switzerland, call +32-(0)2 639 7109.

If you have questions about transactions done in a Western Union location, please call: 

Change SBB: 0800 007 107

Travelex Switzerland AG: 061 692 74 83

Union of Financial Corners SA: 022 716 32 80

Naville, Relay and Press&Web: 022 3080777

Contact us by Mail

Western Union Processing Switzerland
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247
Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112
Media Relations
12500 E. Belford Ave
Englewood, CO 80112
+1-720-332-1000 ext.5