Verifying your identity in Switzerland

Verify your ID following our seamless identification process and increase send limits on your future money transfers.

Why do I need to verify my identity?

We’d like to verify your identity to get to know you and your needs. This will allow us to serve you better. If you want to send more than 1.000 CHF within a 5-day period, we will need to verify your identity.

At Western Union we put your safety first and strive to do all it takes to prevent fraud or any illegal activities. ID verification is an important industry standard that we follow to allow you to freely and reliably transfer with Western Union.


Accepted forms of ID in Switzerland


ID card

Driver’s license

Online identification process

  1. Choose Start verification in your profile overview. You can also choose I want to send money regularly on the review page of your money transfer to start the process. You will receive a letter from us.

  2. Follow the directions in the letter and fill out the confirmation form.

  3. Copy or scan both sides of your photo ID. Make sure your picture, signature, birthdate, and expiry date are visible.

  4. Sign and date the confirmation form. Your signature must match the one on your photo ID.

  5. Send all documents to Western Union*.

    By mail:
    Western Union Processing Lithuania, UAB
    Online and Prepaid Customer Identification Unit
    Balcikonio str. 9C
    LT-08247 Vilnius

    By email:
    Save your scans as PDFs or JPGs and send an email with the attachments to id@westernunion.com.

Verification may take several days. When it is complete, we will email you.

Verification may take several days. When it is complete, we will email you.