Send money in person
Western Union’s services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.
They are our representatives who will help you send or receive money, they can be banks, post offices, supermarkets, grocery stores, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.Back to the top
The first step is to locate the nearest agent location (find it in our agent locator online), then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes to your receiver. Don’t forget to get the tracking number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.Back to the top
For money pickups at a Western Union agent location, your receiver must present one of the following types of IDs:
- Valid passport
- National ID issued in Guinea
- Driver’s license with photo
Acceptable IDs are subject to the rules and regulations of the Central Bank of Guinea.Back to the top
You can check your transfer status online. All you need is your name and the tracking number (MTCN – Tracking number) printed on your receipt. Or you can call our Western Union Customer Care number at +224 627 27 03 22, or send an email to email@example.comBack to the top
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN – Tracking number) printed on the sender's receipt.Back to the top
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Yes, before making your first online transfer, you will need to verify your profile in person. Once you have successfully registered online, please visit one of the Unioni Financiar Tirana (UFT) locations for a one time in-person verification. Once your profile is verified, you will be able to send money online.Back to the top
After you present a valid government-issued ID at one of the Unioni Financiar Tirana (UFT) locations you will receive a confirmation via SMS.Back to the top
If you are a resident in Albania, then the following identification is accepted:
- Identity card issued by the Republic of Albania;
- Passport issued for Albanian citizens. If you are a European Union resident, or a resident of North Macedonia, Montenegro or Kosovo the following identification is accepted:
- Identity card issued in European Union, or respectively in North Macedonia, Montenegro and Kosovo. If you are a non-resident, then the following identification documents are accepted:
- International passport of the foreign citizen. Identification documents should have your full name, ID details, citizenship and date of birth.
Please make sure to bring the same identification document to the verification location that you have used for your online profile.
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Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money. Below are some frequently asked questions about fraud. For more information, please visit the Fraud Awareness section here.Back to the top
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
- For an emergency situation you haven’t confirmed
- For an online purchase
- For anti‐virus protection
- For a deposit or payment on a rental property
- To claim lottery or prize winnings
- To pay taxes
- For a donation to charity
- For a mystery shopping assignment
- For a job opportunity
- For a credit card or loan fee
- To resolve an immigration matter
After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.Back to the top
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the email. This may be a "phishing" attempt to acquire sensitive information from you. Instead, immediately contact Western Union Customer Care center toll free on 0800 44 55 from 8:00 am to 7:00 pm on weekdays and 10:00 am to 4:00 pm on Saturdays and holidays or email firstname.lastname@example.org. Support is available in Albanian and English or visit any Western union agent location near you.
Please note Western Union WILL NEVER send you e-mails to ask for your user ID, password, or credit card details.Back to the top
In some countries, senders are asked to provide a Test Question and its answer when they initiate the transfer. In cases where a Test Question was provided by the sender, the receiver may be required to give the answer when picking up the funds. The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Albania.Back to the top
The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Albania.Back to the top
You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement. You should also contact your government's Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.Back to the top
- Always make sure you know who you are sending money to.
- Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
- Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.
- Remember, if it seems too-good-to-be-true, it probably is.
- Get more information about how to protect yourself from fraud.