Frequently Asked Questions

Send Money
Who uses Western Union money transfer services? Who are Western Union® agents in Guinea? How can I find a Western Union® agent location in Guinea? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? How do I provide my identification document? View all questions →
Consumer Protection
Introduction to consumer protection Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union emailed me. What should I do? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money in person
Who are Western Union® agents in Brunei? How do I send money from an agent location? How can I find out if a money transfer is available for pick up? View all questions →
Receive money
What are acceptable documents for picking up money in Brunei? View all questions →