Frequently Asked Questions

Send Money

Who uses Western Union money transfer services?

Western Union’s services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

Who are Western Union® agents in Guinea?

They are our representatives who will help you send or receive money, they can be banks, post offices, supermarkets, grocery stores, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union® agent location in Guinea?

You can easily locate a Western Union agent location online, just use our agent locator.

How do I send money from an agent location?

The first step is to locate the nearest agent location (find it in our agent locator online), then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes to your receiver. Don’t forget to get the tracking number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.

What are acceptable documents for picking up money in Guinea?

For money pickups at a Western Union agent location, your receiver must present one of the following types of IDs:

  • Valid passport
  • National ID issued in Guinea
  • Driver’s license with photo

Acceptable IDs are subject to the rules and regulations of the Central Bank of Guinea.

How can I find out if my money transfer has been paid out?

You can check your transfer status online. All you need is your name and the tracking number (MTCN – Tracking number) printed on your receipt. Or you can call our Western Union Customer Care number at +224 627 27 03 22, or send an email to ogn.wu.support@orabank.net

How can I find out if a money transfer is available for pick up?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Tracking number) printed on the sender’s receipt.

When can I visit a Western Union’s agent location?

Each Western Union agent location has its own hours of operation. Some have extended hours and some even stay open 24/7.
Find a nearby Western Union agent location.