Frequently Asked Questions

They are our representatives who will help you send or receive money, they can be banks, post offices, supermarkets, grocery stores, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

The first step is to locate the nearest agent location (find it in our agent locator online), then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes to your receiver. Don’t forget to get the tracking number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Tracking number) printed on the sender’s receipt.

You can check your transfer status online. All you need is your name and the tracking number (MTCN – Tracking number) printed on your receipt. You can also contact Western Union Customer Care.

Western Union’s services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

You can easily locate a Western Union agent location online, just use our agent locator.

Each Western Union agent location has its own hours of operation. Some have extended hours and some even stay open 24/7.

Find a nearby Western Union agent location.