Frequently Asked Questions

Send money

How do I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

How do I find out if my money transfer has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

What about exchange rates?

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of transfer. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.