Frequently Asked Questions

We will need to verify your identity when you send more than 1000 EUR per transfer.

Once your profile is verified, you will be able to send up to 5000 EUR per transfer.

You can verify your identity through the following methods:

FAQ / Identification process

Identification process

Updating your profile information online
  1. Log in to your Western Union profile and initiate a transfer of more than 1000 EUR to start the ID verification process. If you don’t have a profile yet, create one on or the mobile app.If you are already a mobile app user, make sure your app is up to date.
  1. Confirm your detail:
    • Save time by making sure your name indicated in the profile matches your ID document.
    • If you have sent money at a Western Union location, please provide the same ID details used for the most recent retail transaction, so that you will be verified more quickly.
    • You do not have to do anything while we verify the information in your profile.
    • After your identity is verified, you will receive a confirmation email.

Do we need more information from you?

In case additional information is required we will request you to upload the corresponding documentation to the system or send it to us (as PDFs or JPGs) at

Save time by making sure your documents are clear and easy to read before sending them.


Accepted documents:

  • Passport
  • EU driving license (photocard version only)

Your copy must include the front and the back of your ID document.
Your photo ID document must be valid and complete.
The Information must match your Western Union profile.
Signature on ID document or signature page must be visible (if applicable).


Using a credit or debit card:

If requested, upload an image of your credit or debit card. Make sure the image contains:

  • your full name
  • last four digits of the card number
  • bank name, and logo

Using bank-funded transfer:

If requested, send us the required document (as PDFs or JPGs) to our email address and make sure that it would display the details below:

  • The date (less than 90 days old)
  • Your full name (first, middle, and last names) as they appear on your ID and your Western Union profile
  • Your bank IBAN used for placing a transaction
  • The issuing company’s name and logo

After your identity is verified, you will receive a confirmation email.

If you need to send money now, please visit a nearby Western Union agent location.

In person at an agent location

If you are sending money from an agent location or need assistance processing your transfer, please bring any one of the following photo IDs with you:

  • Passport
  • EU driving license (photocard version only)

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care