Frequently Asked Questions

Receive money in cash

To pick up a money:

1. Visit a service center.
2. Provide the agent with the 10-digit tracking number (MTCN), your sender’s full name, the country where the money was sent from and expected amount.
3. Give the agent the original government-issued ID and its photocopy, along with the tax identification number (CUIL/CUIT/CDI) if you are an Argentinian citizen.
4. Review and sign the receipt.
5. The agent will give you the money and a copy of the receipt.

Find out more about receiving money at a service center.

 Receive money into your bank account:
To receive the money directly to your bank account in Argentina, the sender must provide your:

• Full name
• CUIL/CUIT/CDI number
• Bank account details (bank name and CBU number)
• Contact number

Receive money into Pago Fácil App:

To receive the money directly to Pago Facil wallet in Argentina, the sender must provide your:

• Full name
• Either your alias or your Clave Virtual Uniforme (CVU)

If the sender has already sent the money but did not provide your account information, you can:

1. Open the Pago Fácil app
2. Select Receive money
3. Enter your tracking number (MTCN)

The funds will be credited as an available balance in your account.

If you haven’t registered yet, download the Pago Fácil App.

Receive money into your Western Union Visa® Prepaid Card.

You can now request your Visa® Prepaid Card at a Pago Fácil and Western Union service centers and choose to add all or part of the funds from a remittance to your card balance. Learn more.

To know if your money transaction is ready for pickup or has been paid, just select track transaction from the top of any page at westernunion.com, then enter your receiver’s name and the tracking number (MTCN).

You can receive your money in cash at an agent location or ask your sender to send the money directly to your bank or Pago Fácil wallet in Argentina.

You can now request your Visa® Prepaid Card at a Pago Fácil and Western Union service centers and choose to add all or part of the funds from a remittance to your card balance. Learn more.

Bank account

To receive the money directly to your bank account in Argentina, the sender must provide your:

• Full name
• CUIL/CUIT/CDI number
• Bank account details (bank name and CBU number)
• Contact number

Pago Fácil App

To receive the money directly to Pago Facil App wallet in Argentina, the sender must provide your:

• Full name
• Either your alias or your Clave Virtual Uniforme (CVU)

If the sender has already sent the money but did not provide your account information, you can:

1. Open the Pago Fácil app
2. Select Receive money
3. Enter your tracking number (MTCN)

The funds will be credited to your account as an available balance.

If you haven’t registered yet, download the Pago Fácil App.

For more information, visit the Pago Facil website.

Here’s how to pick up a money transfer:

1. Visit an agent location.
2. Provide the agent with the correct tracking number (MTCN), your sender’s full name, the country where the money was sent from, and the expected amount.
3. Give the agent the original government-issued ID and its photocopy, along with the tax identification number (CUIL/CUIT/CDI) if you are an Argentinian citizen.
4. Review and sign the receipt.
5. The agent will give you the money and a copy of the receipt.

Find out more about receiving money at an agent location.

You can receive your money transfer in cash at an agent location, or you can ask your sender to transfer the money directly to your bank account in Argentina. The sender should enter your bank account details (bank name, CBU number, and CUIL) at the moment of sending the money.

If you want the money to be transaction directly to your bank account after it has been sent for a cash payout, please send an email to depositoacuenta@wu.com indicating your full name, tracking number (MTCN), and your government-issued ID number.

If it is your first time receiving money into your bank account, you will need to complete a one-time registration process to provide additional information by visiting: www.e-pagofacil.com/APN/declaracion.php

To know if your money transfer is ready for pickup or has been paid, just select track transfer from the top of any page at westernunion.com, then enter your receiver’s name and the tracking number (MTCN).