Contact Information


Customer Service Hotline

For inquiries and complaints, please contact our 24-Hour Customer Service Hotline at:

02 888-1200 (for calls within Metro Manila)
1-800-1-888-1200 (toll-free nationwide via PLDT Lines)
1-800-9-888-1200 (toll-free nationwide via Globe Lines)
+632 888-1200 (for calls from overseas)

You may also send us an email at

We will conduct an investigation of your complaint and a provide you with a timely response. Some matters may be more complex and take longer to resolve, in which case we will keep you updated on our progress. 

Western Union Processing Services, Inc. (WUPSI) is regulated by the Bangko Sentral ng Pilipinas (BSP). You may also contact the BSP-Financial Consumer Protection Department at (02) 708-7087 or WUPSI fully cooperates with the BSP in the handling of complaints.


Corporate Contact Information

Do you have questions about our services?
Contact your nearby Western Union agent location.

Corporate Headquarters
7001 E. Belleview, Denver, CO 80237.

Media Relations
7001 E. Belleview, Denver, CO 80237.
+1-720-332-1000 ext. 5