Receive money in your GCash wallet with Western Union

Need money while you’re on the go? With Western Union, you can now choose to receive money in your GCash wallet anytime and anywhere!

You can receive up to:

  • 500 USD per money transfer
  • 1,500 USD per day
  • 5,000 USD per month
  • 100,000 PHP in your mobile wallet

Download the GCash app now

Google Play App    iOS App

How do I receive money in my GCash wallet?

1. If you're a new GCash app user, download the app and complete the registration process. Once you're fully registered, go to "Cash-In".

If you're a fully registered existing user, log in to GCash and go to "Cash-In".


2. Select Western Union.

3. Enter the amount sent and the Money Transfer Control Number (MTCN).

4. Once done, check and verify if the details are correct.

5. You’ll receive an acknowledgement message on the app, followed by a text notification that confirm your money transfer has been completed.


Frequently asked questions (FAQs):


Who can use the Western Union cash-in service?
It's available for anyone who is fully registered GCash user. Your GCash account must not be expired, suspended, or blacklisted.


Can my family/friends send money to my GCash wallet directly?
No, senders abroad can’t send the money to your wallet. You will have to “pull” the money to your GCash wallet via the steps above.
For senders, there's no change in the process. They just need to provide you with the expected amount and the MTCN so you can enter them into the GCash app.


In what currency will I receive my money?
You'll receive it in PHP.


How soon can I get my money?
You’ll receive it in minutes*.


Do I have to go to an agent location to get the money and transfer it to my GCash wallet?
No, there’s no need to go to a location. You can receive the money through the GCash app anywhere you are.


How will I know if the money is sent successfully?
The balance of your GCash wallet should be updated. You will also get a text notification confirming the money transfer.


Can I still receive money if my GCash wallet has reached its limit?
No, your mobile wallet won't be able to receive money.


My MTCN isn't being accepted. Why is this happening?
Your tracking number may be invalid, or your mobile wallet may have already reached its limit. Please check the tracking number with your sender, or make sure that you're receiving 100,000 PHP or less within a month.


I sent an inquiry to Western Union. How soon before I can get a reply?
For general inquiries, you can expect a response from us within 24 hours.
If your concern is about tracking your money transfer, you can expect a response within 2 business days.


* Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, or selection of delayed options. Additional restrictions may apply.

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