Frequently Asked Questions

Send money online
How do I send money online? How long does it take to send money online? Where can I send money online? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union® agent location in Ukraine? View all questions →
Receive money
How do I collect my money? How do I know if my money transfer has been received? How does an Agent pay out money transfers powered by Western Union®? View all questions →
Registration
Why should I register at Western Union’s® website? Does it cost anything to register at Western Union’s® website? Who can register at Western Union’s® website? View all questions →
Identification Process
Does Western Union® need to confirm my identity? How long will it take to confirm my identity? How do I provide my identification document? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union e-mailed me. What should I do? Does Western Union® offer an escrow service or any kind of buyer protection? View all questions →
Western Union® agent locations
What are Western Union® agent locations? When are Western Union® services available? How do I find a Western Union® agent location? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Contact us
Contact us We are here to answer any question about our services. Contact our Customer Service 24/7. View all questions →
Registration and profile settings
Does it cost anything to register at Western Union’s® website? How can I change/update my Western Union enrollment profile? How many times can I register? View all questions →