Receive money from abroad
at our agent locations

More than 500,000 Western Union agent
locations* in 200 countries and territories around
the world for your convenience.

How to pick up money


Choose an agent location

Visit your nearest Western Union agent location


Provide money transfer details

Specify transfer details to the agent including sender’s name, country and sent amount


Show your ID

Show your valid ID and Money Transfer Control Number (MTCN)** to the agent


Collect the money

The agent will pay out the money and give you a copy of a receipt

We are always nearby

With over 9,000 agent locations* in Ukraine, you can always find us nearby.

Hand with phone - track your transfer
Track your transfer anytime

Know where your money is at all times and get
notified when it’s collected. Simply enter your
Money Transfer Control Number (MTCN)** on
our website.

Let your money travel as
fast as in minutes

Access us nearby at one of over 500,000 agent locations*
Service available in more than 200 countries and territories
Money will be available to the receiver in minutes***
145+ years of experience in moving money

3 most asked questions

How do I collect my money?

Visit an agent location near you with your government­issued ID. You will also need to ask the sender for the Money Transfer Control Number (MTCN)**.

How do I know if my money transfer has been received?

Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and MTCN (Money Transfer Control Number). We will then update you on the latest status of your money transfer. Check your money transfer status now

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge unless the Receiver chooses to receive the money in a different currency or to a device or an account which is not part of the send transaction.

Have more questions?

Check our FAQ

* Agent location count valid as of 30 September 2017

** Do not share details of the money transfer to anyone other than your receiver.

*** Service and funds may be delayed or unavailable depending on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, “Restrictions”). Additional restrictions may apply; see our terms and conditions for details.