Frequently Asked Questions

Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Tonga? View all questions →
Receive money
What documents can I use to pick up money in Tonga? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? What documents do I need to present to send money? View all questions →
Western Union® agent locations
What are Western Union® agent locations? How can I find a nearby Western Union® agent location? How do I send money from a Western Union® agent location? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money to a bank account
What is the Western Union® Direct to Bank Account money transfer service? What information is required from the sender to send a Direct to Bank Account money transfer? View all questions →
Send money online
How much can I send online? What is Verified by Visa® and MasterCard SecureCode®? How do I send money online? View all questions →
General
How do I send money to a bank account? How do I find a Western Union agent location? What about exchange rates? View all questions →
Help with current and past transfers
How can I check my transfer status?  If I sent money to a bank account, how can I check my transfer status? When I send a money transfer, will my receiver get a notification? View all questions →