Frequently Asked Questions

Send money in person

Who uses Western Union money transfer services?

Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.

Who are Western Union® agents?

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union agent location in Tonga?

Finding an agent location in Tonga is easy, go to our agent locator tool.

How do I send money from an agent location?

Once you get to our agent location, you will be asked to provide some information like: your receiver’s first name, last name, the amount you want to send and the country you are sending to. Then just give the agent the total amount, including the applicable fees.

What documents can I use to send money in Tonga?

ID types in Tonga are classified as primary ID, 2nd ID, and 3rd ID. You will need to submit a combination of applicable ID types on wu.com. Please find below explained what 2nd ID and 3rd ID you will need to provide based on your primary ID:

Primary ID 2nd ID 3rd ID
CIC Card (Customer Identification Card)+Not applicable+Not applicable
Passport+Any 2nd ID if not presented as primary ID2+Not applicable
Government Issued ID+Any 2nd ID if not presented as primary ID2+Any 3rd ID if not presented as 2nd ID3
Driver’s License+Any 2nd ID if not presented as primary ID2+Any 2nd ID if not presented as primary ID3
Government Superannuation ID+Any 2nd ID if not presented as primary ID2+Any 2nd ID if not presented as primary ID3
Student University ID+Any 2nd ID if not presented as primary ID2+Any 2nd ID if not presented as primary ID3

 

Acceptable IDs are subject to the Banking laws and regulations of Tonga.

How much money can I send from a Western Union agent location in Tonga?

You can send any amount you wish, as there is no sending limit in Tonga.

How are money transfers paid out to receivers?

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

How can I know the status of my money transfer?

You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.

Can I send money at anytime in an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.

Who are Western Union® agents?

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How much money can I send from a Western Union agent location in Tonga?

You can send any amount you wish, as there is no sending limit in Tonga.